Warranty

1Step 1 of 7

1. Projects → Warranty tickets: each ticket with its job, handler, status, age and trace to the slab.
2. New ticket.

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2Step 2 of 7

1. Enter the original job, the affected components, the complaint date, who reported it and the description.
2. Add the customer photographs, then Create ticket.

The affected components must belong to that job.

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3Step 3 of 7

1. The decision shows the warranty: months from handover, the end date, and whether the complaint is within it.
2. Choose Eligible, Ineligible or Exception, give the reason and who handles it.
3. Record decision.

Today the warranty is 24 months from handover. It is a company setting, not something you change here.

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4Step 4 of 7

1. Resume work: choose who handles the repair.
2. The ticket is In progress again.

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5Step 5 of 7

1. Add photographs at any time; they stay with the ticket.

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6Step 6 of 7

1. A closed ticket keeps its trace, coverage, outcome and evidence.
2. Press Close ticket with the completion date and the customer confirmation, or with substitute evidence and the reason.

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7Step 7 of 7

1. A new complaint about the same work: give the reopen reason and photographs of the new complaint.
2. Reopen ticket. The earlier closure is not changed.

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